t999 ultra Privacy Policy

1. Introduction and Scope

t999 ultra is an online gaming service platform for Bangladesh. We take the privacy of our users' personal information very seriously. This policy sets out how we collect personal information, where it is stored, how it is used, and in what circumstances it may be shared with third parties.

This policy applies equally to all registered members of the t999 ultra website, casual visitors, and anyone using any service on the platform. Using any part of the service means you are accepting all terms of this policy.

If you disagree with any part of this policy, please refrain from using the site's services and contact our support team.

2. Information We Collect

t999 ultra collects different types of information at various stages. The following information may be collected during registration, transactions, and use of the service:

2.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID number or passport number (when identity verification is required)
• Address and nationality

2.2 Financial Information

• Mobile banking numbers — bKash, Nagad, Rocket
• Deposit and withdrawal history
• Transaction records and reference numbers

2.3 Technical Information

• Device IP address and browser type
• Operating system and device model
• Session duration and browsing activity details
• Referral source and login time

2.4 Gaming Activity Information

• Which games were played and for how long
• Bet amounts, win and loss history
• Bonus claim and usage records

3. Purpose of Data Use

t999 ultra uses collected information for the following specific purposes:

• Account Management: Confirming registration, providing login access, and ensuring account security.
• Identity Verification: Confirming a user's age and identity, so that persons under 21 years of age cannot access the service.
• Financial Transactions: Processing deposits and withdrawals — via bKash, Nagad, and Rocket.
• Customer Support: Providing assistance through live chat and email, and resolving issues.
• Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Communication: Notifying users about important updates, security alerts, and offers.

Your information will not be used beyond the purposes stated above. Your prior consent will be obtained before using your information for marketing purposes.

4. Sharing Information with Third Parties

t999 ultra does not sell your personal information or share it with unauthorised third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals. These third parties have their own privacy policies.

4.2 Technology and Security Partners

Limited information may be shared with trusted technology partners to ensure platform security and technical services. These partners may use the information only for the specific tasks defined by agreement.

4.3 Legal Obligations

Required information may be provided in response to a court order or a lawful demand from a legal authority. In such cases, we provide only the information that has been legally requested.

5. Cookies and Tracking Technologies

The t999 ultra website uses cookies and similar technologies to improve your browsing experience and maintain service functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies: Help analyse and improve site performance.
• Preference Cookies: Remember your language and display preferences.

5.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to not work properly. For more details on managing cookies, please read our FAQ section.

6. Data Storage and Security

t999 ultra follows industry-standard security practices to keep your information secure. Collected data is stored on encrypted servers, and all data transfers are secured using SSL technology.

6.1 Data Retention Period

Information may be retained while your account is active and for a defined period after account closure to meet legal and regulatory requirements. Financial transaction records are generally kept for an extended period.

6.2 Security Measures

• All data connections secured through SSL/TLS encryption technology
• OTP verification for account access
• Regular security reviews and penetration testing
• Automated detection of suspicious activity
• Restricted staff access and strict internal data management policies

Despite our efforts to protect your data, no digital platform is entirely risk-free. We therefore advise you to keep your password confidential and remember to log out from unfamiliar devices.

7. User Rights

Every registered member of t999 ultra holds the following rights regarding their personal information:

7.1 Right to Access Information

You may find out at any time what information we hold about you. A request to access your information can be made through the support team.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. We will make the necessary changes as quickly as possible.

7.3 Right to Request Deletion

You may request that your information be deleted. However, some information may need to be retained for a specified period in cases of legal obligations or ongoing dispute resolution.

7.4 Right to Opt Out of Communications

You may request to opt out of marketing communications at any time. However, essential service-related notifications will continue to be sent.

For more information on using the platform responsibly, we recommend reading our Responsible Gaming Guidelines, which cover various aspects of managing your account.

8. Protection of Minors' Information

t999 ultra clearly states that all services on this platform are for persons aged 21 and above only. We do not knowingly collect information from any minor.

Date of birth is verified at registration, and if a user is under 21, the account creation process is automatically stopped. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

9. Changes to This Policy

t999 ultra reserves the right to update this privacy policy as needed. When any significant change is made to the policy:

• The date of the change will be noted on this page
• Registered members may be notified by email or SMS
• Upon first login after the change, members will be asked to read the updated policy

Continued use of the platform after the updated policy is published will be taken as acceptance of the updated terms. We therefore recommend visiting this page regularly.

Detailed information about our overall terms of service, account management, and bonuses can be found in the About Us section, where t999 ultra's operations and values are explained.

10. Contact Us

If you have any questions, feedback, or information-related requests regarding this privacy policy, please contact us using the methods below. The t999 ultra support team is available seven days a week, twenty-four hours a day in both Bangla and English.